Support

    Rural mailbox rules

    Follow these specifications to ensure your rural mailbox makes delivery easy for Canada Post.

    Proof of Age requirements

    Some deliveries require the recipient to provide Proof of Age. Here’s how that works when doing so directly is difficult:

    Mail delivered to wrong address

    If you’re receiving someone else’s mail or you know someone else is receiving your mail, fill out an online service ticket and we’ll investigate.

    Change how you receive mail

    Get your mail delivered to a location other than your residence or business. Use a community mailbox or post office box.

    Irregular mail delivery

    Businesses that are reopening after COVID-19 closures can submit a service ticket to receive their mail.