Support

    Irregular mail delivery

    Businesses that are reopening after COVID-19 closures can submit a service ticket to receive their mail.

    Change how you receive mail

    Get your mail delivered to a location other than your residence or business. Use a community mailbox or post office box.

    Mail delivered to wrong address

    If you’re receiving someone else’s mail or you know someone else is receiving your mail, fill out an online service ticket and we’ll investigate.

    Rural mailbox rules

    Follow these specifications to ensure your rural mailbox makes delivery easy for Canada Post.

    Proof of Age requirements

    Some deliveries require the recipient to provide Proof of Age. Here’s how that works when doing so directly is difficult:

    Only some mail is being forwarded

    Learn why you may not be receiving all your forwarded mail and how to correct this. If you’re still not getting all your mail you can report the problem.

    Types of mail for Mail Forwarding

    Find out what mail items get forwarded when you buy the Mail Forwarding service. Lettermail™, Registered Mail™ and magazines all use mail forwarding.

    Mail not being forwarded

    When you buy Mail Forwarding service you should start receiving forwarded mail within 5 business days. If not, use this online form to report a problem.

    How Mail Forwarding works

    If you move or temporarily relocate, Mail Forwarding service redirects your mail from your old address to another address anywhere in Canada or the world.

    Problem with Hold Mail service

    Information on Hold Mail – change dates, extend service, why parcels still may arrive, mail still arriving after Hold date has begun.

    Community Mailbox FAQ

    Have questions about your community mailbox? Explore Frequently Asked Questions for answers:

    Rental fees for postal boxes

    The cost of your Postal Box depends on the size you choose, how long you rent it, and whether your box is in an urban or rural location.

    How to rent a P.O. Box

    Rent a Postal Box in person at a post office. Fill out a form and pay by credit, debit, or cash.

    P.O. Box size choices

    PO Boxes come in 5 different sizes. Sizes range from small boxes to extra large containers for high volumes of commercial mail.

    What’s a parcel locker

    Get a parcel locker in your building for a convenient, secure way to receive parcels, even when you’re not at home.

    Epost FAQ

    Find answers to Frequently Asked Questions about Canada Post’s Epost system.

    Print bills from epost

    To print a document within epost, just click ‘Print’! You may need to enable your browser’s print settings.