How do I add money and check the balance on my Canada Post reloadable Visa prepaid card?

    The Canada Post Visa prepaid card is reloadable and it is easy to check your balance.

    Add money to your card

    You can reload your card at any time until the card expires.

    To add money, use cash or debit at your closest post office. You can also make an online bank transfer to “Canada Post Visa Card.”

    When you add money at the post office, it is instantly available. If you add money online, it can take from 1 to 3 days to access. Not all financial institutions allow this feature, so check with your bank to ensure this option is available for you.

    There are limits to the amount of money you may add to your card at any one time.

    Check your balance

    There are 2 ways to track your balance and transaction history:

    1. Download the free Canada Post Prepaid Card App to view your balance, transaction history and get your PIN. Available in the Google Play or Apple App store. 
    2. Call Visa Cardholder Services at 1-888-483-0653.


    Merchants do not have access to your card balance.

    Balance updates

    It can take time for the following types of transactions to appear on your card balance.

    • Refunds: 2 to 3 days.
    • Bank transfers: 1 to 3 days.
    • Authorization tolerances: Can reduce your balance for up to 30 days.