Support

    Letter of Authorization

    A letter of authorization lets you act on behalf of another person or a business to pick up mail or apply for postal services. Download one here.

    What are air stage offices?

    Many remote communities are served by post offices called air stage offices. Find out about shipping to and from air stage offices.

    Post office opening hours

    First look up your post office in Find a Post Office and then you can view the hours of operation for that location.

    Pick up your MoneyGram money transfer

    To collect a MoneyGram electronic money transfer, go to any post office. Receive up to $500 in cash if funds are available, or receive payment by cheque.

    Postal Money Order Colours

    Find out why postal Money Orders don’t all look the same. Most, however, are either peach (Canadian dollars) or green (U.S. dollars).

    Mastercard Global Assistance

    Call Global Assistance at any time, from anywhere in the world for Cash Passport support, to notify Mastercard of a lost or stolen card or to contest a charge.

    Mobile app

    Download the free Canada Post mobile app onto your smartphone. The app is available for Apple, BlackBerry or Android mobile devices.

    How to use Find a Rate

    Find out how much it costs to send packages and letters with Canada Post using the Find a Rate online tool.

    Security and passwords

    Most pages on our site are public with no need for security. If you use areas of the site that require passwords, you need to keep them secure.

    Cash Passport security

    Keep your Cash Passport funds safe while you travel and when shopping online. Tips on avoiding fraud and what to do if your card is lost or stolen.

    EU VAT FAQ | Support

    The EU has removed the VAT tax exemption of €22 – VAT will now need to be paid on all commercial items imported into the EU. The new rules do not impact gifts.

    Credit card consent agreement

    Read the Canada Post Corporation credit card consent agreement. This online agreement explains why we collect credentials from you and how we use them to process payment.

    Personnel Security

    Security Screening Guide & Instructions for Canada Post contractors only.

    Supplier Account: what you need to know

    Supplier Account is a new way for meter customers to pay for parcel shipments with Canada Post’s Electronic Shipping Tools (EST) or other approved supplier shipping platforms.

    Applying for a job FAQs | Support

    Get answers to frequently asked questions about applying for a job with us. We’ll help you search for jobs, create a profile and get technical support.

    Doing business with Canada Post

    Find out more about becoming a goods or services supplier to Canada Post, a stamp seller or opening a retail postal outlet.

    Frequently Asked Questions

    As the situation caused by the coronavirus (COVID-19) quickly evolves, we want to assure you that all of us at Canada Post are doing everything we can to keep our employees, customers and the communities we serve safe.

    Literature for the Blind

    Material for the use of the blind can be mailed for free, in Canada and abroad. Find out what is included and how to send and label this type of mail.

    I can't access my mailbox

    Learn how to request delivery accommodation if you are unable to access your mailbox due to a health issue or limitation.

    What is my small business discount?

    Sign in to our website to find out your Savings Level, your order history for the last quarter and how close you are to reaching the next Savings Level.

    Package Redirection FAQs

    Get information on Package Redirection online. Find out about redirection costs and package eligibility.

    Overview of Intelligence 360

    Use Intelligence 360 overview to see all outbound shipments and inbound returns. Track your favourite reports and add to your watch list.

    Shipping medical cannabis

    Specialized support teams and products to support businesses shipping medical cannabis and improve the experience of their customers.

    Cannabis promotion

    Services, guidelines and restrictions for promoting cannabis in Canada as a licensed seller.

    How to package cannabis for shipping

    Learn about Health Canada packaging and labelling regulations for cannabis. Then find out how to prepare your cannabis for shipping to Canadians.

    Tips for bundling Publications Mail

    You can send multiple copies of the same issue of your publication in a bundle to one address. Learn when and how to bundle Publications Mail.

    Benefits of Postal Code Targeting FAQ

    Brief description of the features and benefits of Postal Code Targeting, different types of Smartmail Marketing solutions and how it works in acquisition.

    Postal Code Targeting eligibility FAQ

    Frequently asked questions on eligibility marketing with Postal Code Targeting. New acquisition tool that finds prospects similar to current best customers.

    Postal Code Targeting mailing qualifications

    See if your mailing campaign qualifies for Postal Code Targeting. Qualifications include deposit information, minimum item number, unique barcodes, quiet zones and Agreement numbers.

    Design mail that can be machine processed

    Save on postage when your mailing can be machine processed. Learn how to design your Canada Post Personalized Mail™( formerly Addressed Admail™) piece for machineable postal standards.

    How to meet Address Accuracy requirements

    Find the address accuracy requirements for the best postage rates on Incentive Lettermail™, Canada Post Personalized Mail™(formerly Addressed Admail) and Publications Mail™

    Addressing mail accurately

    Format addresses for business and marketing mail accurately and avoid processing delays, redelivery and surcharges. See correct formats with visual examples.

    How to Customize AddressComplete

    Always capture the right address with customized AddressComplete settings. You can restrict access, select countries, set language and more.

    Epost FAQ

    Find answers to Frequently Asked Questions about Canada Post’s Epost system.

    Print bills from epost

    To print a document within epost, just click ‘Print’! You may need to enable your browser’s print settings.