Support

    Rural mailbox rules

    Follow these specifications to ensure your rural mailbox makes delivery easy for Canada Post.

    Proof of Age requirements

    Some deliveries require the recipient to provide Proof of Age. Here’s how that works when doing so directly is difficult:

    Mail delivered to wrong address

    If you’re receiving someone else’s mail or you know someone else is receiving your mail, fill out an online service ticket and we’ll investigate.

    Change how you receive mail

    Get your mail delivered to a location other than your residence or business. Use a community mailbox or post office box.

    Irregular mail delivery

    Businesses that are reopening after COVID-19 closures can submit a service ticket to receive their mail.

    Mail not being forwarded

    When you buy Mail Forwarding service you should start receiving forwarded mail within 5 business days. If not, use this online form to report a problem.

    Only some mail is being forwarded

    Learn why you may not be receiving all your forwarded mail and how to correct this. If you’re still not getting all your mail you can report the problem.

    How Mail Forwarding works

    If you move or temporarily relocate, Mail Forwarding service redirects your mail from your old address to another address anywhere in Canada or the world.

    Types of mail for Mail Forwarding

    Find out what mail items get forwarded when you buy the Mail Forwarding service. Lettermail™, Registered Mail™ and magazines all use mail forwarding.

    Problem with Hold Mail service

    Information on Hold Mail – change dates, extend service, why parcels still may arrive, mail still arriving after Hold date has begun.

    Community Mailbox FAQ

    Have questions about your community mailbox? Explore Frequently Asked Questions for answers:

    Rental fees for postal boxes

    The cost of your Postal Box depends on the size you choose, how long you rent it, and whether your box is in an urban or rural location.

    How to rent a P.O. Box

    Rent a Postal Box in person at a post office. Fill out a form and pay by credit, debit, or cash.

    P.O. Box size choices

    PO Boxes come in 5 different sizes. Sizes range from small boxes to extra large containers for high volumes of commercial mail.

    What’s a parcel locker

    Get a parcel locker in your building for a convenient, secure way to receive parcels, even when you’re not at home.

    When will my mail arrive?

    Regular letters mailed in Canada usually arrive in 2 to 4 days. USA and international delivery times are usually in 4 to 7 days and vary by country.

    Canadian Forces Postal Service

    Stay connected with Canadian Forces anywhere in the world. Find out how to use the Canadian Forces Postal Service to send all mail at domestic prices.

    Prepaid envelopes and labels

    Find out about Priority, Xpresspost and Expedited prepaid envelope and label options. Includes features, options, destinations, sizes and weight.

    What are air stage offices?

    Many remote communities are served by post offices called air stage offices. Find out about shipping to and from air stage offices.

    Letter of Authorization

    A letter of authorization lets you act on behalf of another person or a business to pick up mail or apply for postal services. Download one here.

    Post office opening hours

    First look up your post office in Find a Post Office and then you can view the hours of operation for that location.

    Pick up your MoneyGram money transfer

    To collect a MoneyGram electronic money transfer, go to any post office. Receive up to $500 in cash if funds are available, or receive payment by cheque.

    Mastercard Global Assistance

    Call Global Assistance at any time, from anywhere in the world for Cash Passport support, to notify Mastercard of a lost or stolen card or to contest a charge.

    Postal Money Order Colours

    Find out why postal Money Orders don’t all look the same. Most, however, are either peach (Canadian dollars) or green (U.S. dollars).

    How to use Find a Rate

    Find out how much it costs to send packages and letters with Canada Post using the Find a Rate online tool.

    Mobile app

    Download the free Canada Post mobile app onto your smartphone. The app is available for Apple, BlackBerry or Android mobile devices.

    Security and passwords

    Most pages on our site are public with no need for security. If you use areas of the site that require passwords, you need to keep them secure.

    Cash Passport security

    Keep your Cash Passport funds safe while you travel and when shopping online. Tips on avoiding fraud and what to do if your card is lost or stolen.

    EU VAT FAQ | Support

    The EU has removed the VAT tax exemption of €22 – VAT will now need to be paid on all commercial items imported into the EU. The new rules do not impact gifts.

    Credit card consent agreement

    Read the Canada Post Corporation credit card consent agreement. This online agreement explains why we collect credentials from you and how we use them to process payment.

    Doing business with Canada Post

    Find out more about becoming a goods or services supplier to Canada Post, a stamp seller or opening a retail postal outlet.

    Personnel Security

    Security Screening Guide & Instructions for Canada Post contractors only.

    Supplier Account: what you need to know

    Supplier Account is a new way for meter customers to pay for parcel shipments with Canada Post’s Electronic Shipping Tools (EST) or other approved supplier shipping platforms.

    Frequently Asked Questions

    As the situation caused by the coronavirus (COVID-19) quickly evolves, we want to assure you that all of us at Canada Post are doing everything we can to keep our employees, customers and the communities we serve safe.

    Literature for the Blind

    Material for the use of the blind can be mailed for free, in Canada and abroad. Find out what is included and how to send and label this type of mail.

    I can't access my mailbox

    Learn how to request delivery accommodation if you are unable to access your mailbox due to a health issue or limitation.

    What is my small business discount?

    Sign in to our website to find out your Savings Level, your order history for the last quarter and how close you are to reaching the next Savings Level.

    Package Redirection FAQs

    Get information on Package Redirection online. Find out about redirection costs and package eligibility.

    Overview of Intelligence 360

    Use Intelligence 360 overview to see all outbound shipments and inbound returns. Track your favourite reports and add to your watch list.

    Shipping medical cannabis

    Specialized support teams and products to support businesses shipping medical cannabis and improve the experience of their customers.

    How to package cannabis for shipping

    Learn about Health Canada packaging and labelling regulations for cannabis. Then find out how to prepare your cannabis for shipping to Canadians.

    Cannabis promotion

    Services, guidelines and restrictions for promoting cannabis in Canada as a licensed seller.

    Tips for bundling Publications Mail

    You can send multiple copies of the same issue of your publication in a bundle to one address. Learn when and how to bundle Publications Mail.