Log in, enter My Support, and check the status of your service ticket. Click for more information.
FAQ about Canada Post personal accounts
Learn about your personal account home page and how to access tracked packages, services and orders.
Frequently asked questions about the beta home page
Frequently asked questions about Account QR Code
Frequently asked questions about account security
Find out more about how we use two-step verification to boost your online account security.
Returning shipments to online retailers
Process for shipping parcel pack to the merchant. Includes instruction for prepaid shipping and shipping paid by customers
What ID is required to pick up mail at the post office?
Find out what identification you need to pick up mail at the post office, whether for yourself or on behalf of someone else or a business.
Letter of Authorization
A letter of authorization lets you act on behalf of another person or a business to pick up mail or apply for postal services. Download one here.
Post office opening hours
First look up your post office in Find a Post Office and then you can view the hours of operation for that location.
What are air stage offices?
Many remote communities are served by post offices called air stage offices. Find out about shipping to and from air stage offices.
Why is my post office closing?
We may close or relocate a post office to improve operations and remain competitive.
How can I call the post office?
Over 6,300 post offices are available to take your call! Here’s how to get in touch:
Canada Post holiday hours
Find holiday hours here. Canada Post is closed on national, provincial and territorial holidays.
Cash a postal Money Order
Find out how to cash your Canada Post postal Money Order and how to request a refund.
How to tell a real Canada Post Money Order from a fake
Find out what features you need to check to help you spot a counterfeit Canada Post Money Order.
Legal requirements for postal Money Orders
To buy a Money Order, you must provide the name of the sender and the name of the recipient (payee). These requirements protect your Money Order.
Mastercard Global Assistance
Call Global Assistance at any time, from anywhere in the world for Cash Passport support, to notify Mastercard of a lost or stolen card or to contest a charge.
Money on your Canada Post reloadable Visa prepaid card
Find out how to add money to your Canada Post reloadable Visa prepaid card and how to check your balance.
Pay bills with MoneyGram electronic money transfers
Pay your bills with a MoneyGram electronic money transfer at a post office. You don’t need a bank account to use it.
Pick up your MoneyGram money transfer
To collect a MoneyGram electronic money transfer, go to any post office. Receive up to $500 in cash if funds are available, or receive payment by cheque.
Postal Money Order Colours
Find out why postal Money Orders don’t all look the same. Most, however, are either peach (Canadian dollars) or green (U.S. dollars).
Transfer money worldwide with MoneyGram
Use MoneyGram to send money in Canada or internationally. Buy your MoneyGram in person at any post office across Canada.
How to use Find a Postal Code
Get postal codes for Canadian addresses using the Find a Postal Code online tool.
How to use Find a Rate
Find out how much it costs to send packages and letters with Canada Post using the Find a Rate online tool.
How to use the Find a Post Office tool
Get help with our online Find a Post Office tool. Enter your postal code, address or intersection and get a list of nearby post offices and outlets.
Mobile app
Download the free Canada Post mobile app onto your smartphone. The app is available for Apple, BlackBerry or Android mobile devices.
How to change the language on the mobile app
The Canada Post mobile app is available in English and French. Find out how to change the language and save your preference.
Why are my shipping tools not working?
How secure is shopping online?
Here’s how we keep data safe when you order online at Canada Post.
How we protect your personal information
When you enter personal data for a purchase, it is used only to complete your request and ship your order.
Return items purchased online
To return your purchase bought online from Canada Post, call us for an authorization number.
Access to information and privacy
Find out where to get information on government Access to Information and Privacy Act requests.
Cash Passport security
Keep your Cash Passport funds safe while you travel and when shopping online. Tips on avoiding fraud and what to do if your card is lost or stolen.
How to clear your browser cache and cookies
Sometimes clearing your cache and cookies helps Canada Post products work smoothly. Here’s how:
Find out which browsers and plug-ins the site supports
Find out which web browsers are supported by canadapost.ca, what additional plug-ins it uses and how it uses cookies.
How to access information at Canada Post
Find out how to make an access to information request at Canada Post, including contact details for the Access to Information Directorate.
How to prevent mail and identity theft
Follow these tips to prevent mail theft and protect yourself against identity fraud. Keep the mail you receive and the mail you send safe.
Received Return to Sender mail that you didn’t send
Someone may have used your address to label a fraudulent mailing with a legitimate return address. There is an ongoing investigation into this matter.
Security and passwords
Most pages on our site are public with no need for security. If you use areas of the site that require passwords, you need to keep them secure.
Recognizing spam, fraudulent emails and text messages
Canada Post does not send unsolicited emails or texts requesting personal information such as credit card numbers, account numbers, address and or passwords.
Collecting sales tax: HST, GST, PST, QST
A description of what federal and provincial sales taxes apply to different Canada Post products and which ones are tax exempt.
Learn why postage rates increased
Rate increases allow us to serve the growing number of addresses, meet inflation costs, and maintain and replace equipment.
EU VAT FAQ | Support
The EU has removed the VAT tax exemption of €22 – VAT will now need to be paid on all commercial items imported into the EU. The new rules do not impact gifts.
What taxes apply to Canada Post products?
A description of what federal and provincial sales taxes apply to Canada Post products and which products are tax exempt.
Fuel surcharges on Canada Post services
Find up-to-date fuel surcharge information on Canada Post services.
At-Home Pickup Pilot Terms and Conditions
These At-Home Pickup Terms and Conditions apply to your use of Canada Post’s At-Home Pickup service.
Campaign Manager terms and conditions
Credit card consent agreement
Read the Canada Post Corporation credit card consent agreement. This online agreement explains why we collect credentials from you and how we use them to process payment.
Commercial PO Box Terms and Conditions
How to rent, cancel, and use a commercial Postal Box at Canada Post.
P.O. Box Terms and Conditions
Find Terms and Conditions for Canada Post Consumer P.O. Boxes here.
Delivery Preference | Terms and Conditions
These are the Terms and Conditions that govern the use of Delivery Preference options from Canada Post.
Pay Duty and Taxes | Terms and Conditions
These are the Terms and Conditions that govern the use of the Pay Duty and Taxes services from Canada Post.
Exclusive savings offer T&Cs
The Terms and Conditions for the exclusive savings pricing campaign to save up to 60% on shipping.
Hold Mail terms and conditions
Read Hold Mail terms and conditions, including service delivery limitations and legal statements.
How to link to Canada Post from your website
To link to Canada Post from your website, use a text link that leads to the Canada Post home page.
Legal - terms of use and conditions
Read the terms of use and legal terms and conditions for the Canada Post website.
Mail Forwarding service terms and conditions
Read the terms and conditions for use of Canada Post’s Mail Forwarding service, including limitations on the service and legal statements.
My Mailbox beta Terms and Conditions
My Mailbox beta Terms and Conditions
MyMail Terms and Conditions
Package Redirection Terms and Conditions
These Terms and Conditions govern your use of the Package Redirection service for shippers.
Postal Code Targeting Terms and Conditions
Segmented growth terms and conditions
Telus Stand With Owners Terms and Conditions
Terms and conditions for the Telus Stand with Owners contest.
Terms and Conditions for Stored Credential
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Quick Drop Terms and Conditions
Applying for a job FAQs | Support
Get answers to frequently asked questions about applying for a job with us. We’ll help you search for jobs, create a profile and get technical support.
Doing business with Canada Post
Find out more about becoming a goods or services supplier to Canada Post, a stamp seller or opening a retail postal outlet.
FAQs about business contracts | Support
Find out about our eProcurement, purchasing, payment and invoicing policies. We answer all your frequently asked questions.
How to meet mail delivery standards in new construction
Ensure that the mailboxes you install in new subdivisions and condos meet Canada Post requirements. Download the Delivery Planning Standards manual.
Personnel Security
Security Screening Guide & Instructions for Canada Post contractors only.
Supplier Account: what you need to know
Supplier Account is a new way for meter customers to pay for parcel shipments with Canada Post’s Electronic Shipping Tools (EST) or other approved supplier shipping platforms.
Community Foundation FAQ | Support
Find out how to apply for a Community Foundation grant. Read all the frequently asked questions.
How carbon emissions are calculated
Awards for Indigenous Students FAQs | Support
Learn if you meet the eligibility requirements for an award and the steps to apply. Read all the frequently asked questions.
Literature for the Blind
Material for the use of the blind can be mailed for free, in Canada and abroad. Find out what is included and how to send and label this type of mail.
Write a letter to Santa Claus
Write a letter to Santa and he'll write back. Get Santa's address. Find out how to email Santa.
Are service animals permitted in post offices?
Service animals are welcome in all post office locations, including postal outlets located within another retailer. Supporting documentation is not required.
I’m having difficulty accessing an online form or digital document
If you’re having difficulty with a document or an online form, let us know and we’ll try to provide an alternative.
How can I provide feedback on accessibility at Canada Post?
Canada Post welcomes feedback about accessibility. Learn about the variety of accessible feedback contact options.
I’m having difficulty using the mobile app
We are working to make sure the Canada Post mobile app is accessible to all customers. Learn about the variety of accessible feedback contact options.
I can't access my mailbox
Learn how to request delivery accommodation if you are unable to access your mailbox due to a health issue or limitation.
Snow is preventing me from getting to my mailbox
If you can’t retrieve your mail from the mailbox due to snow buildup, you can request snow clearance through a variety of contact options.
Contact Canada Post online or by telephone
Find all the information you need to contact Canada Post the way you prefer.
How to provide employee feedback
Contact us to share your comments about your experience with one of our employees.
Join Canada Post’s social media communities
Canada Post is on Facebook, Twitter, LinkedIn, YouTube and more. Learn which accounts to follow to get the information you are looking for.
How to change your small business account address
Learn how to update the address information listed under the business profile in your Solutions for Small Business account.
Online tools for small businesses
Small business members can access all online shipping tools like EST Online and Snap Ship as well as pickup and returns tools.
Shipping and marketing services for small businesses
Find out which shipping and marketing services and tools are available to Solutions for Small Business members.
What is my small business discount?
Sign in to our website to find out your Savings Level, your order history for the last quarter and how close you are to reaching the next Savings Level.
Payment and invoice options for small business customers
Get a business customer number
How to become a commercial customer and get access to our Online Business Centre shipping tools and discounts.
Campaign Manager direct mail campaigns
EST Online will be replaced for Commercial Shippers, February 2022
Connect Frequently Asked Questions
Have questions about connect? Check the FAQ for answers:
How do I contact customer service about my business mailing?
Contact customer support online, by phone, or find resolution with one of our support articles.
Open a service ticket for help with business mailings
Having trouble with business mailings? Find out how to get help from Canada Post.
How can I change my address, company name or other contact information?
How can I sign up for Manage My Accounts?
Online profiles for commercial customers
Commercial customers, after you sign a contract, create your online profile, username and password and use our online shipping tools and services.
Online security for your business account
Find out how we keep your business account secure and what you can do as an account owner
Use EST Online and Express Order Entry
Prepare your mailings and shipments online and print shipping labels with our electronic shipping tools.
What is Manage My Accounts?
Why is my account blocked?
Express Order Entry: Online shipping in Canada
Get fast and easy online shipping and mailing from our website or your intranet. For small to mid-sized businesses who ship and mail within Canada.
Are your weights and dimensions in metric or imperial units?
Can I get a better rate because my volumes have increased?
Can I receive my invoices electronically via email?
Can you increase my credit limit?
How can I access my digital/electronic invoices?
You’ll get an email from Canada Post with a PDF when invoices are available. Here’s what to do with it:
How can I cancel a mailing order (Statement of Mailing)?
How can I check if my mailing was delivered?
How can I check if you received my payment?
How can I get a commercial invoice for my P.O. Box?
How do I pay my invoice by Credit Card?
There are several ways commercial customers can pay by Credit Card. Pick the one best for you:
How do I request a copy of my invoice?
Requesting a copy of your invoice is easy. Follow these steps:
How is pricing calculated?
Cancel a shipping label or manifest
Here’s how to cancel a shipping label or manifest online with Canada Post.
How to cancel the online order for a business mailing
How to cancel your order (Statement of Mailing) for Admail, Lettermail, Letter-post and Publications Mail if you have not yet given it to Canada Post.
How to find out your business account balance
Get your account balance, transaction history and more when you sign in to Manage My Accounts. If you need more help, use this form to contact us.
How do I get a refund for spoiled meter impressions?
Find out how to get a refund for your spoiled meter impressions. Find out where to return the meter impressions, and the fee involved.
Request a Shipment Refund
Printed a shipping label you won’t be using? Use Request a Refund API to reverse the charge.
Why are all my parcels billed at 7 kg?
What address should I send payment to?
What are the additional charges on my invoice?
What are the costs for additional features (e.g., insurance, signature, pick up, proof of delivery)?
What methods of payment do you accept online?
You can shop online using your Visa, MasterCard and American Express. Commercial customers can also pay by account.
Who placed the order for this Statement of Mailing or Manifest that I was billed for?
Why am I not able to log in to online payment?
Why did I receive a past due notice?
Why is the weight different on my bill from what I entered in the order?
Make payments to your commercial account
Make payments to your commercial account directly from your bank, credit card, online, or by cheque.
How can I cancel a pick up?
How can I get a refund for a pick up I cancelled?
How can I schedule a pick up?
Parcel pickup API integration tips for e-commerce
Add pickup web services to your e-commerce solution. Easily request a pickup at your business. Ideal for Ship From Store applications.
Package Redirection FAQs
Get information on Package Redirection online. Find out about redirection costs and package eligibility.
Deliver to Post Office: Create shipping label in EST 2.0
Deliver to Post Office: Create shipping label system provider
Deliver to Post Office: Create shipping label using web services
Deliver to Post Office: E-commerce delivery solution
Deliver to Post Office: How to display locations
Deliver to Post Office: Implementing on your site
Administration for Intelligence 360
Set permissions for employees can see and do in Intelligence 360.
Can I build a custom report in Intelligence 360?
Intelligence 360 does not allow you to build a custom report. You can download its eight standard reports into Excel, CSV or PDF format and then customize them.
What can I do if I received a welcome email but can't access Intelligence 360?
If you can’t access Intelligence 360 and are a user administrator, contact your Canada Post sales’ representative
Customer number performance summary
Instructions on how to create a shipping performance summary by customer number.
How to create a service ticket in Intelligence 360
Follow these instructions to create a service ticket in Intelligence 360.
Destination shipping profile report
Instructions on how to create a shipping report of parcel volume and cost by destination in Intelligence 360.
Customer number shipping profile report
Instructions on how to create a report of shipping profile by customer number
Definitions and terms for Intelligence 360
Definitions of the terms that appear in Intelligence 360 reports and pages.
Intelligence 360 performance summary by delivery standard report
Learn step-by-step how to generate a performance summary by delivery standard report in Intelligence 360.
Destination performance summary
Instructions on how to create a shipping performance summary by destination.
Why are the volumes different in Intelligence 360 Shipping profile and Delivery performance reports?
A Shipping profile report defines volume as the number of items billed within the stop the clock time. A Delivery performance report checks for an electronic manifest scan AND a delivered or a attempted delivery scan.
How is delivery performance calculated in Intelligence 360?
The Intelligence 360 Performance summary reports use 3 steps to calculate delivery performance numbers.
How far back can I access Intelligence 360 data?
Information is held for two years within My reports. It dates from the time your company is set up to use Intelligence 360.
How is average weight defined in Intelligence 360?
The average weight of all items billed within a timeframe is either the declared weight or the volumetric equivalent.
How many Intelligence 360 reports can I store?
You can store 50 reports in the My reports section of Intelligence 360.
How many reports can I create in Intelligence 360?
There is no limit to the number of Intelligence 360 reports you can create
How often is Intelligence 360 data updated?
Information in Intelligence 360 is updated every 15 minutes.
How to create reports in Intelligence 360
Follow these instructions to create a report with shipping variables in Intelligence 360.
How to track and filter exceptions in Intelligence 360
Track and filter exceptions to find out why a shipment has not yet been delivered or returned
If I forgot to include a customer number in Intelligence 360, how can I now do so?
To add a customer number to Intelligence 360, call your sales representative.
Can I download all item level information in Intelligence 360 Outbound, Inbound and Exception tabs?
You can only download the item level information within the Intelligence 360 Outbound, Inbound and Exception tabs that you see on your screen.
Why is the Intelligence 360 destination location sometimes listed as Unknown?
If an item is redirected, privacy policies require that the destination address be shown as Unknown in Intelligence 360.
Which Intelligence 360 reports hold item level information?
The Intelligence 360 Tracking summary report provides item level details on the status of your Outbound and Inbound items throughout delivery.
Do items in the Intelligence 360 Outbound view show in multiple stages or categories?
In the Intelligence 360 Outbound view, items only appear in one category or delivery stage.
How long are reports saved in Intelligence 360?
The reports you create are saved in My reports section for 30 days. To access a report past 30 days, save it to a folder outside of Intelligence 360.
Can I see item level detail in Intelligence 360 Shipping Profile and Performance summary reports?
Item level detail is not available in Shipping profile and Performance summary reports. It can be found in the Tracking summary report.
Is Intelligence 360 data available through an API?
Intelligence 360 is not available through an Application Program Interface
Can a report combine information in the Shipping profile and Delivery performance reports?
Intelligence 360 Shipping profile and Delivery performance reports cannot be merged
Notifications in Intelligence 360
Use notifications to stay on top of the status of your most important shipments.
Overview of Intelligence 360
Use Intelligence 360 overview to see all outbound shipments and inbound returns. Track your favourite reports and add to your watch list.
In the Shipping profile: by destination report, can I see postal code details? Intelligence 360
The Intelligence 360 Shipping profile: by destination report shows the origin to the destination city but not postal code details.
Tracking outbound items with Intelligence 360
Get detailed status information on outgoing parcel items.
Tracking inbound returns with Intelligence 360
Get detailed status information on inbound returns
Can I track items in Intelligence 360 that have not been received by Canada Post?
You can see items in Intelligence 360 that have a tracking number but have not been received by Canada Post.
How do I find tracking numbers for late items in Intelligence 360?
In the Intelligence 360 Tracking summary report, compare delivery standard dates to the delivery or stop the clock date. Items delivered after the delivery standard date are late.
Tracking summary report
Instructions on how to create a tracking summary report in Intelligence 360
What types of service tickets are reported in Intelligence 360?
The Intelligence 360 Service ticket report shows the service tickets for items that are late, lost or damaged that you created with Canada Post
Weight category. Create a Shipping profile report
Instructions on how to create a report of shipping profile by weight category
When does Intelligence 360 begin collecting information?
Intelligence 360 starts collecting your information on the day you are set up within the tool. You can access information as far back as 2 years
Who controls what people see in Intelligence 360?
An Intelligence 360 user administrator controls access and sets user roles in your company.
Cannabis promotion
Services, guidelines and restrictions for promoting cannabis in Canada as a licensed seller.
How to package cannabis for shipping
Learn about Health Canada packaging and labelling regulations for cannabis. Then find out how to prepare your cannabis for shipping to Canadians.
Shipping medical cannabis
Specialized support teams and products to support businesses shipping medical cannabis and improve the experience of their customers.
Manage Returns Frequently Asked Questions
Check out the FAQs page for help using the tool.
Manage Returns guide
Read this article for in-depth info on managing returns.
Web Service Requirements for Return Authorization Numbers - REST
Learn how to set up return authorization web service via REST-style architecture.
Web Service Requirements for Return Authorization Numbers - SOAP
Learn how to set up return authorization web service via SOAP protocol.
EST 2.0 shipping software – help installing updates
Having trouble installing updates to EST 2.0 shipping software? Follow these troubleshooting tips.
How to store your EST 2.0 address books locally
Commercial customers who store their EST 2.0 address books locally can print shipping labels in local mode during an outage. Find out how it works.
Print EST 2.0 labels when offline with local mode
Commercial customers who store their EST 2.0 address books locally can print shipping labels in local mode during an outage. Find out how it works.
Technical tips for getting started with EST 2.0
Find out about security, proxy servers and importing and exporting data into EST 2.0 shipping software.
How to prepare a large mailing
Find all the resources you need to confidently prepare large mailings for Canada Post.
How to prepare magazine or newsletter mailings
Find out where to get information to prepare a Publications Mail™ newsletter or magazine mailing.
See if your mailing qualifies as Publications Mail
Find out if your newsletter, magazine or other mailing qualifies for the discounted postage rates of Publications Mail.
Tips for bundling Publications Mail
You can send multiple copies of the same issue of your publication in a bundle to one address. Learn when and how to bundle Publications Mail.
Getting started with Business Reply Mail
Learn how to set up your Business Reply Mail account, create artwork and test mail pieces to ensure the best postage rates.
How can I cancel my Business Reply Mail?
What does BRM mean?
How to prepare bulk advertising mailings
Find all the resources you need to confidently prepare bulk advertising mailings for Canada Post.
Report a delivery problem with Canada Post Neighbourhood Mail
If your recent Canada Post Neighbourhood Mail™ (formerly Unaddressed Admail) mailing is late or hasn’t been delivered, you can create an online service ticket to report the problem.
Neighbourhood Mail delivery standards
Get delivery estimates for sending Neighbourhood Mail™ anywhere in Canada.
2D data matrix Barcodes for Postal Code Targeting (FAQ)
How to create and use the Postal Code Targeting 2D data matrix barcode for automated direct mail processing, putting your piece in customer hands faster and at a savings.
Benefits of Postal Code Targeting FAQ
Brief description of the features and benefits of Postal Code Targeting, different types of Smartmail Marketing solutions and how it works in acquisition.
Cost of Postal Code Targeting and what’s included
Answers about the cost of sending direct mail with Postal Code Targeting solutions and large volume discount options.
How to create and drop off your Postal Code Targeting mailing
Find out how to prep your statement of mailing and drop off mailing containers.
Is your mailing’s design machine processing compatible?
Ensure that your marketing mail pieces for Postal Code Targeting, Neighbourhood Mail and Personalized Mail are machineable and save on mailing costs.
How to prepare Postal Code Targeting mailings
Find out what’s needed to prepare a Postal Code Targeting mailing. Get information on Postal Code Targeting specifications and find a direct mail partner.
Postal Code Targeting mailing qualifications
See if your mailing campaign qualifies for Postal Code Targeting. Qualifications include deposit information, minimum item number, unique barcodes, quiet zones and Agreement numbers.
Postal Code Map for unaddressed direct mail
The Postal Code Map, integrated into our Precision Targeter tool, helps you find high-value customer prospect areas for direct mail campaigns.
Postal Code Targeting Production for mailing FAQ
Postal Code Targeting production FAQs with answers on quality controls, indicia, specifications, GSM best practices and your mailing’s induction.
Postal Code Targeting eligibility FAQ
Frequently asked questions on eligibility marketing with Postal Code Targeting. New acquisition tool that finds prospects similar to current best customers.
Recognized vendors for Postal Code Targeting campaigns
Find Canada Post approved vendors that can help you feel confident that your Postal Code Targeting campaign will be created according to our mailing requirements.
Using data with Postal Code Targeting
Data lists and how to use them in Postal Code Targeting, including data overlays, existing customer list suppression and data cleaning needs.
How to prepare Canada Post Personalized Mail mailings
Find out where to get information on preparing an addressed advertising mailing.
See if your mailing qualifies as Personalized Mail
Find out if your mailing of more than 1,000 pieces qualifies for Personalized Mail’s reduced postage rates.
How to use Precision Targeter YouTube video tutorial
Video tutorial for Precision Targeter.
Precision Targeter - Frequently Asked Questions
Precision Targeter - Frequently Asked Questions
Print shipping labels with EST Online
Handle your entire shipping and mailing process online from our website. For small to mid-sized businesses who ship in Canada and worldwide.
EST Online will be replaced for Small Business Shippers, February 2022
Create and Drop off a mailing order
Learn about creating an order or Statement of Mailing and dropping off a Personalized Mail™ mailing at a deposit location.
Customized Postal Indicia delivers marketing bonus
Learn how to use the free Customized Postal Indicia template to create added marketing value for your business mail.
Design mail that can be machine processed
Save on postage when your mailing can be machine processed. Learn how to design your Canada Post Personalized Mail™( formerly Addressed Admail™) piece for machineable postal standards.
Canada Post Personalized Mail templates
Your marketing just got easier. Ready to put direct mail to work for your business? Our customizable and print-ready templates make it easy.
Find recognized presortation software vendors
Find Canada Post-recognized vendors of mail presortation software.
How to buy and use postal indicia
Postal indicia saves businesses time and money while offering branding opportunities. Find out how to use it:
How to prepare scannable mail for machine processing
Designing, preparing and sorting your Canada Post Personalized Mail™(formerly Addressed Admail) for machine processing delivers the lowest postage rates. See these Machineable Presort guidelines.
Download National Presortation Schematic
The National Presortation Schematic helps you prepare mailings. Updated monthly, use it for more effective mailings.
Addressing mail accurately
Format addresses for business and marketing mail accurately and avoid processing delays, redelivery and surcharges. See correct formats with visual examples.
Municipality Abbreviations – Alberta
Find the official abbreviations for some municipalities in Alberta with names longer than 13 characters.
How to meet Address Accuracy requirements
Find the address accuracy requirements for the best postage rates on Incentive Lettermail™, Canada Post Personalized Mail™(formerly Addressed Admail) and Publications Mail™
Municipality Abbreviations – British Columbia
Find the official abbreviations for municipalities in British Columbia with names longer than 13 characters.
Municipality Abbreviations – Manitoba
Find the official abbreviations for municipalities in Manitoba with names longer than 13 characters.
Municipality Abbreviations – New Brunswick
Find the official abbreviations for municipalities in New Brunswick with names longer than 13 characters.
Municipality Abbreviations – Newfoundland and Labrador
Find the official abbreviations for municipalities in Newfoundland and Labrador with names longer than 13 characters.
Municipality Abbreviations – Northwest Territories, Nunavut, Yukon
Find the official abbreviations for municipalities in Northwest Territories, Nunavut and Yukon with names longer than 13 characters.
Municipality Abbreviations – Nova Scotia
Find the official abbreviations for municipalities in Nova Scotia with names longer than 13 characters.
Municipality Abbreviations – Ontario
Find the official abbreviations for municipalities in Ontario with names longer than 13 characters.
Municipality Abbreviations – Prince Edward Island
Find the official abbreviations for municipalities in Prince Edward Island with names longer than 13 characters.
Municipality Abbreviations – Quebec
Find the official abbreviations for some municipalities in Quebec with names longer than 13 characters.
Municipality Abbreviations – Saskatchewan
Find the official abbreviations for some municipalities in Saskatchewan with names longer than 13 characters.
Why address accuracy saves time and money
Accurate address lists reduce undeliverable mail and help you get the best postage rates for large mailings and better customer insights from your data.
Address validation with Canada Post
Canada Post recognizes the several address validation services. Use ours, or find a recognized vendor.
FAQ NCOA Mover Data Service | Support | Canada Post
Common questions on NCOA Mover Data Service
Update database when customers move – NCOA
The National Change of Address (NCOA) database is a list of Canadians who move. Use it for mailing list cleaning and to keep customer addresses up to date.
Address Complete
Address Complete
AddressComplete credit depleted
When your AddressComplete account is out of credit you’ll receive an email. Buy a credit plan to top up your account.
Credit limit reached for AddressComplete
You can configure a daily limit for the credit that can be consumed from your AddressComplete account per day.
How to Customize AddressComplete
Always capture the right address with customized AddressComplete settings. You can restrict access, select countries, set language and more.
How to install AddressComplete
How to add AddressComplete to your website. It’s easy, free and no web experience is required.
IP address restrictions for AddressComplete
What happens if someone tries to access your AddressComplete installation from an IP address that you have restricted.
Security settings for AddressComplete
Learn how to use the security settings for you AddressComplete installations. Set the daily limit, valid URLs, and IP limit.
Unauthorized Access to AddressComplete
What happens if someone tries to use your AddressComplete account from an unauthorized website.
Epost FAQ
Find answers to Frequently Asked Questions about Canada Post’s Epost system.
Print bills from epost
To print a document within epost, just click ‘Print’! You may need to enable your browser’s print settings.
Why am I not able to pay by credit card?
Received damaged mail
Find out what you can do if you received a damaged letter, and if it’s eligible for a claim.