List of non-insurable contents

We have no liability for loss or damage of shipments that contain:

  • Bank notes or coins (except collectors’ bank notes and collectors’ coins specified below)
  • Stocks
  • Bonds
  • Negotiable premium coupons or other securities and instruments (financial or legal)
  • Coupons (excluding gift certificates)
  • Lottery tickets
  • Trading stamps
  • Travellers’ cheques
  • Liquid and dry patient specimens (including biological specimens)
  • Cremated remains
  • Organs
  • Animals
  • Any unacceptable item as defined by the Non-mailable Matter Regulations

Exclusions and restrictions on certain items

We have no liability for damage of shipments containing fragile items.

Fragile items include, but are not limited to:

  • Ceramics
  • Glass
  • Porcelain
  • Mirrors
  • Crystal
  • Pottery
  • China
  • Perishable items or items requiring refrigeration or temperature-controlled transportation

Electronic goods

We have no liability for damage of shipments containing electronic goods that are shipped in any packaging other than:

  • The manufacturer's original packaging, which is undamaged and has retained its intended shape and strength
  • Packaging that abides by our packaging guidelines
  • Our packaging for the shipment of electronics including, but not limited to, tablets and smartphones

Refer to our packaging guidelines for more information.

Prescription or non-prescription drugs

We have no liability for loss, delay, or damage of packages mailed to destinations outside of Canada containing:

  • Prescription or non-prescription drugs
  • Other items which may be subject to export or import prohibition or restriction

Please note: These lists are subject to change. Refer to our terms and conditions for the most up-to-date listing of non-insurable contents.