How to access your community mailbox
You’ll need the following to use your community mailbox:
Finding your compartment
Look for 2 different numbers to identify your compartment within your community mailbox.
Locate the module number in the top left hand corner of the community mailbox.
Find your personal compartment number located on the locked boxes within the module.
Receiving parcels at a community mailbox
Check your compartment. You will either find your parcel or a key to one of the parcel compartments in the community mailbox.
If you found a key, use it to open the parcel compartment that matches the number on the parcel key tag. Remove your parcel.
Lock the parcel compartment and drop the parcel key in the outgoing mail slot of the community mailbox.
Where are larger parcels delivered?We’ll deliver larger parcels directly to your home if they don’t fit in the parcel compartment or if a signature is required upon delivery. If nobody is home and there’s no safe place to leave your parcel, or if a signature is required, we’ll bring the parcel to a nearby post office. We’ll leave a delivery notice card to let you know when and where you can pick up your item.
Getting help with your community mailbox
Submit an online service request for support with lost or stolen keys, broken locks, frozen locks or if you can't access your community mailbox due to the snow.
Contact us about other community mailbox issues
Get in touch with our customer service team through the support section if your question isn’t answered above. They can help work out issues such as: