COVID-19 frequently asked questions

    Handling letters and packages

    • Should I expect delays?
    • Are on-time delivery guarantees still suspended?
    • Why do I see my parcel taking an unusual route as I track it?
    • How can I find out the status of my parcel shipment?
    • What is happening with "signature" items that normally require the recipient to sign for them, confirming receipt?
    • Is it safe to handle mail and parcels?
    • Can Canada Post search for specific items that are held, so they can be delivered?
    • Are Community Mailboxes, other mail boxes and parcel lockers disinfected regularly?

    Post office availability

    • Are post offices still open?
    • What are you doing to keep people safe? Do I have to wear a mask to enter a post office?
    • How will I find out if my local post office has closed or is not keeping regular hours?
    • Do I need to be fully vaccinated to enter my local post office?

    Mail services

    • How long will Canada Post hold mail for schools, businesses, caregiving facilities and other institutions that have shut down or restricted access in response to the pandemic?
    • Does Hold Mail apply only to mail or can parcels be held?
    • Can business customers request or continue using the Mail Forwarding service?

    International shipping changes

    • Is mail being delivered to the United States?
    • Is mail being delivered to international destinations?
    • Is mail to international destinations delayed?
    • Are mail and packages from other countries being delivered to Canadians?

    Employee and workplace safety

    • Is Canada Post still practicing physical distancing on the street and in post offices?
    • What is Canada Post doing to inform its employees about COVID-19?
    • Is Canada Post disinfecting its workplaces?
    • What is Canada Post doing if a physician or public health tells an employee to go into quarantine?
    • What would Canada Post do if an employee, who was in the workplace, tests positive for COVID-19?
    • Are contractors and visitors expected to comply with the Canada Post Mandatory Vaccination Practice?

    Get in touch with us

    Support and contact information

    Access support for your Canada Post services as well as phone and mailing information.

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